Terms & Conditions

Full Terms & Conditions

1. Introduction

Maybe* is operated by Maybe Solutions Ltd, a company registered in England and Wales.

We provide the Maybe* AI Agent Platform to SME, Enterprise and Developer Clients under these Terms, unless varied by written agreement.

The Platform and underlying technology — including all patents (pending or granted), trade secrets, copyrights and trade marks — are and shall remain the exclusive property of Maybe Solutions Ltd.

Standard Maybe* Plan subscribers are subject to the Maybe* Guarantee and Refund Policy. 

2. Applicability: SME, Enterprise and Developer Clients

These Terms apply to all Clients who accept services online.
Enterprise Clients may negotiate bespoke terms — see Section 18.
Developers building on our Platform or APIs must comply with Section 19.

3. Definitions

• Platform / Service / Website / App — the Maybe* AI Agent Platform, including the Website (www.maybetech.com) and all delivery methods.

• AI Agent — a configurable software agent built and managed on the Platform.

• Client / You / Your — the business, organisation or individual using the Platform.

• Enterprise Client — a Client who has signed an Enterprise Agreement with Maybe*.

• Developer — a Client or third party creating applications or integrations using the Platform or APIs.
  

4. Service Provision

We will use reasonable skill and care in providing the Platform as described on our Website.
The minimum contract term is 30 days.
We may amend the Platform from time to time for technical, legal or business reasons.

5. Proprietary Rights

Maybe* retains all intellectual property rights in the Platform and underlying technology.
You retain ownership of your own data and content.
You may not copy, reverse-engineer or misuse the Platform.

6. Basis of Use of the Platform

By using the Platform, you confirm that you:

• Are at least 18 and legally capable of entering into contracts.

• Will comply with all applicable laws and these Terms.

• Will not use the Platform in a way that infringes third-party rights or harms others.

7. Client Obligations

You must:

• Provide accurate registration information.

• Keep login credentials and API keys secure.

• Comply with all applicable data protection laws in your use of the Platform.
  

8. Changes

We may update these Terms from time to time.
Continued use of the Platform constitutes acceptance of any updated Terms.
Material changes will be notified by email or in-app.

9. Termination

We may terminate your access if you breach these Terms and fail to remedy within 30 days of notice, or immediately in cases of serious misconduct or harm to the Platform.
You may terminate with 30 days’ notice.

10. Warranties

We warrant to provide the Platform using reasonable skill and care.
We do not warrant that the Platform will be error-free or uninterrupted.
We do not guarantee the accuracy of AI-generated outputs — you remain responsible for reviewing and validating all outputs before use.

11. Liability and Indemnities

Our liability to you (if not excluded) is capped at the fees paid by you in the 12 months preceding the claim.
We exclude liability for indirect or consequential losses, to the fullest extent permitted by law.
Nothing limits liability for death, personal injury, fraud or other liabilities which cannot be excluded under law.
You indemnify Maybe* against claims arising from your unlawful use of the Platform or breach of these Terms.

12. Data Protection and GDPR

We comply with UK and EU GDPR.
We act as a Data Processor for personal data you upload to the Platform, processing it only on your instructions.
We act as an Independent Data Controller for data we collect to operate, administer and improve the Platform (such as account information and usage analytics).

For full details, see our Data Processing Addendum (DPA).

13. Force Majeure

We are not liable for failures caused by events outside our reasonable control (such as natural disasters, pandemics, or technical outages beyond our control).

14. Statutory Information

Maybe Solutions Ltd
11 Brindley Place, Brunswick Square, Birmingham, B1 2LP
Registered in England & Wales, Company No. 09195496
+44 (0) 800 0614214
hello@maybetech.com

15. Privacy

Please see our Privacy Policy for details on how we handle your data.

16. Assignation

You may not transfer your rights under these Terms without our written consent.
We may assign or subcontract our obligations provided we remain responsible for performance

17. General

These Terms constitute the entire agreement between you and Maybe*.
If any provision is held invalid, the rest remain in effect.
English law governs these Terms, and the English courts have jurisdiction.

18. Enterprise Client Provisions

If you are an Enterprise Client with a signed Enterprise Agreement, the following additional provisions may apply by written agreement:

• Service Levels: Custom uptime, support response times, and remedies.

• Data Protection: Enhanced GDPR and security commitments (see DPA).

• Liability and Indemnities: Higher liability caps and intellectual property indemnification.

• Audit Rights: Right to audit Maybe*’s security and compliance measures.

• Termination and Data Return: Extended notice periods and exit support.

These provisions are available upon request and subject to negotiation. Please contact hello@maybetech.com to discuss.

19. Developer Policy

If you build integrations or tools using the Maybe* APIs or Platform:

• Register for API credentials and keep them secure.

• Do not use the Platform to create unlawful, harmful, offensive or abusive content, or to harm the Platform’s integrity.

• Comply with our Fair Usage Policy (Section 20).

• Do not circumvent, disable or interfere with rate limits, quotas or security features.

• Ensure your own applications are secure and notify Maybe* of any breaches involving our APIs.

• You retain ownership of your own applications; Maybe* retains ownership of the Platform and APIs.

• Maybe* may monitor API usage and revoke or suspend your access at its discretion.

• You indemnify Maybe* for any misuse of the APIs or Platform.

20. Fair Usage Policy

To ensure high-quality service for everyone:

• Stay within reasonable usage levels as defined inthe documentation or by Maybe*.

• Do not engage in:

• Excessive, automated or abusive requests that degrade Platform performance.

• Denial of service, spamming, scraping, cryptocurrency mining or using bots to evade limits.

• Uploading or generating illegal, harmful or infringing content.

• Maybe* monitors usage and reserves the right to:

• Throttle, suspend or terminate accounts that breach this Policy.

• Adjust quotas or limits to maintain Platform integrity.
  

Maybe* may update this Fair Usage Policy at any time and will notify you of significant changes.